Shipping Policy
Shipping Policy
Shipping Overview
Thank you for shopping with Jorvox.
Every product is made to order, meaning production begins only after your order has been successfully placed. This allows us to maintain high-quality standards while creating products made specifically for you.
Estimated Processing & Delivery Time
| Product Category | Processing Time | Estimated Shipping Time |
|---|---|---|
| Apparel (Printed & Embroidered) | 1–3 Business Days | 5–8 Business Days |
| 3D Apparel | 1–3 Business Days | 5–8 Business Days |
| Jewelry | 1–3 Business Days | 6–8 Business Days |
| Ornaments | 2–3 Business Days | 6–8 Business Days |
| Garden & House Flags | 3–5 Business Days | 7–15 Business Days |
| Mugs | 3–5 Business Days | 5–9 Business Days |
| Pillows | 5–7 Business Days | 8–12 Business Days |
| Blankets | 1–3 Business Days | 6–9 Business Days |
| Wall Art | 1–3 Business Days | 3–7 Business Days |
| Metal Signs & Outdoor Mats | 4–7 Business Days | 7–10 Business Days |
| Other Products | 3–5 Business Days | 7–10 Business Days |
Please Note:
- Processing time and shipping time are separate.
- Delivery estimates are calculated in business days (Monday–Friday, excluding holidays).
- Most U.S. orders arrive within the estimated timeframe above.
- International orders generally require 2–4 weeks, depending on customs clearance and your local postal service.
Shipping Costs
Shipping fees are automatically calculated at checkout based on:
- Delivery destination
- Product type
- Order value
- Selected shipping method
Any available Free Shipping promotions will be displayed automatically during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become available after your package has been handed over to the shipping carrier.
Shipping Delays
While we work hard to deliver every order on time, delivery estimates are not guaranteed.
Unexpected events such as:
- Severe weather
- Peak holiday seasons
- Customs inspections
- Carrier delays
- Transportation disruptions
may result in longer delivery times.
We appreciate your patience and understanding in these situations.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned. Additional shipping charges may apply if a replacement shipment is required.
If you notice an error in your shipping information, please contact us as soon as possible before your order enters production.
Lost or Delayed Packages
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact our Customer Support team.
We will work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.
International Orders
International shipments may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.
Shipping Carriers
We work with a variety of trusted shipping partners to ensure reliable delivery.
Depending on your destination, the final delivery may be completed by USPS or another local postal or courier service.
P.O. Box Addresses
Some expedited shipping methods may not be available for P.O. Box addresses.
Available shipping options will be displayed during checkout based on your delivery address.
If you have any questions regarding shipping or delivery, please don't hesitate to contact our Customer Support team. We're always happy to help.