Return, Refund & Replacement Policy

At Jorvox, we are dedicated to your satisfaction with every order. Because our products are made to order and personalized, we handle issues as follows.

Damaged, defective or wrong item

If your item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at contact@jorvox.com with your order number and clear photos. We will send a free replacement or issue a refund.

Personalized items

Custom/personalized products can only be refunded or replaced if there is a defect or an error on our part. Please review your personalization details carefully before ordering.

Cancellations & changes

See our Cancellation & Modification Policy.

How to request

Email contact@jorvox.com with: order number, description of the issue, and photos (for damaged/wrong items). Our team responds within 1–2 business days.